Fit Physiotherapy Qld Privacy Policy


Last Updated: Date 25.01.2024


1. Introduction


Welcome to Fit Physiotherapy Qld's ("Fit Physio") Privacy Policy. This policy outlines our commitment to safeguarding your privacy and provides information on the collection, use, and disclosure of your personal information. By engaging with our services and using our website, you consent to the practices described in this Privacy Policy.


2. Information We Collect


2.1 Personal Information:

We collect personal information necessary for providing physiotherapy services. This includes but is not limited to:


Name, address, and contact details.

Private health care, Medicare, DVA, NDIS details for identification and claiming purposes.

Comprehensive medical information covering history, surgical details, family history, social history, injury history, medications, allergies, and adverse events.

2.2 Collection Methods:

Personal information may be collected through Patient Intake Forms, during clinical service provision, or from authorized healthcare specialists.


3. Storage and Security of Personal Information


We store personal information in various forms, including paper records, electronic formats, visual data (e.g., x-rays, CT scans, videos, and photographs), and audio recordings. We take reasonable steps to secure and protect personal information from unauthorized disclosures.


4. Use of Personal Information


We use personal information exclusively for:


Providing clinical services and treatments.

Claims and payments.

5. Disclosure of Personal Information


5.1 Third-Party Engagement:

Personal information may be disclosed to third parties engaged by Fit Physio for business purposes, subject to compliance with this policy.


5.2 Other Disclosures:

Disclosure may also occur to authorized representatives or advisers, in compliance with statutory requirements, to law enforcement, national security agencies, and regulatory authorities as required or authorized by law. In some cases, organizations outside Australia may receive patient information.


6. Access, Correction, and Complaints


To access or correct personal information or make a privacy complaint, contact Fit Physio at:


Email: [email protected]

Fit Physio commits to acknowledging and responding to complaints promptly. Clients may also lodge complaints with the Australian Information Commissioner (www.oaic.gov.au).


7. Legal Obligations and Links


7.1 Relevant Legislation:

Our practices adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles.


7.2 Links to Legislation:

For additional information on privacy rights and responsibilities, please refer to:


Privacy Act 1988 (Cth)

Australian Privacy Principles

8. Changes to Privacy Policy


Fit Physio reserves the right to modify or replace this Privacy Policy at any time. Any changes will be effective upon posting the revised policy on our official website.


9. Contact Information


If you have any questions or concerns regarding our Privacy Policy, please contact us at:


Email: [email protected]

Thank you for choosing Fit Physio for your healthcare needs. Your privacy and trust are of utmost importance to us.


Fit Physiotherapy Qld Terms and Conditions of Use


Last Updated: Date 25.01.2024


1. Introduction


Welcome to Fit Physiotherapy Qld's ("Fit Physio") official website. These Terms and Conditions of Use govern your access to and use of our website, online booking services, and outline the terms related to cancellations and no-show fees. By using our website and services, you agree to comply with and be bound by these terms.


2. General Website Use


2.1 Acceptance of Terms:

By using our website, you agree to these Terms and Conditions of Use. If you do not agree with any part of these terms, please do not use our website.


2.2 Responsible Use:

You agree to use the information provided on the website responsibly and for lawful purposes only.


2.3 Intellectual Property:

All content on our website, including text, graphics, logos, images, and software, is the property of Fit Physio and is protected by copyright and other intellectual property laws.


3. Online Booking Services


3.1 Accuracy of Information:

When making online bookings, you agree to provide accurate and up-to-date information. Fit Physio is not responsible for any inaccuracies in the information provided.


3.2 Booking Confirmation:

Upon successfully completing an online booking, you will receive a confirmation email. This email serves as confirmation of your appointment.


4. Cancellation and No-Show Fees


4.1 In-Clinic Appointments:

Clients agree to provide a minimum of 24 hours' notice for in-clinic appointment cancellations. Late cancellations (less than 24 hours) may incur a fee of 50% of the service price, and no-shows may result in a 100% fee.


4.2 Online Appointments:

For online appointments, clients agree to provide a minimum of 24 hours' notice for cancellations. Late cancellations (less than 24 hours) may incur a fee of 50% of the service price, and no-shows may result in a 100% fee.


5. Non-Payment Policy


Clients agree to pay for all consultations, consumables, and associated costs. Outstanding payments may be referred to the appropriate collection agency. Fit Physio appreciates prompt and complete payment.


6. Governing Law


These Terms and Conditions of Use are governed by the laws of Queensland, Australia, and any disputes arising from the use of this website will be subject to the exclusive jurisdiction of the courts in Queensland, Australia.


7. Changes to Terms


Fit Physio reserves the right to modify or replace these Terms and Conditions of Use at any time. It is your responsibility to check these terms periodically for changes.


8. Contact Information


If you have any questions or concerns about these Terms and Conditions of Use, please contact us at:


Email: [email protected]

Thank you for choosing Fit Physio for your healthcare needs.